Refund policy

Refund and Returns Policy

At Nutrideer NZ Ltd, we stand behind the quality of our products. If something is wrong with your order, please contact us at hello@nutrideer.nz.

Change-of-mind returns

For health and hygiene reasons, we do not accept change-of-mind returns for opened or used products.

For unopened products, we may consider return requests at our discretion within 14 days of delivery. Products must be unused, sealed, in their original packaging and stored as directed.

Please contact us before returning anything. If a change-of-mind return is approved, return shipping is your responsibility, and the original delivery charge is not refundable.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty or incorrect, please contact hello@nutrideer.nz as soon as possible. Include your order number, a description of the issue and, where possible, photographs.

We will assess the issue and provide a replacement, refund or other remedy as required by applicable consumer law. We will cover reasonable return shipping costs for confirmed faulty, damaged or incorrectly supplied products.

Individual results

Results may vary between individuals. We do not offer change-of-mind refunds for opened or used products solely because you did not experience your hoped-for results. This does not limit your rights where a product is faulty, not as described or otherwise fails to meet applicable consumer guarantees.

Refund processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your payment provider to process the refund.

Your consumer rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer law. The 14-day limit and unopened-product conditions apply only to discretionary change-of-mind returns.

Contact

Nutrideer NZ Ltd
hello@nutrideer.nz